Hotels

We advise all members of regional governments that will take part in the World Summit of Regions and States to try to be part of their national delegations. This way it will be easier to garantee reservations at the hotels during the event.

If it is not possible, please find below the contacts to the official tourism agencies of the conference:

• Agência Terramar
  (Agência Oficial da Rio+20, licitada pelo Governo Federal)
  eventos1@travelrio20.com.br
  Telefones
  Rafaeli: +55 21 3086 8144
  Natália: +55 11 3014 2042 / +55 21 78048504
  Rafaela: +55 19 3514 5638

For further research, please find below the link to the Brazilian Association of Hotel Industry (ABIH) in Rio de Janeiro click here

Rio de Janeiro Military Police - Guidelines to visitors of Rio+20

In case of mugging or violence

• Police cases must be reported at the Special Police Station for Support to Tourism (DEAT), which is open 24/7.

Contacting DEAT

• Address: 159, Afrânio de Melo Franco Avenue. Leblon, Rio de Janeiro.
• Phones on duty: +55 21 2332-2924, 2334-6802 (fax) and 7874-8588 ID 91*14319
• e-mail: gic.deat@gmail.com

Military Police

• Any visitor, Brazilian or foreigner, may also request the Military Police support;
• If the nearest police officer is not fluent in any foreign language, he/she is oriented to call the Tourist Police Batallion (BPTur), which caters police officers who are able to speak English;
• BPTur operates in areas of special tourist interest in the city of Rio de Janeiro such as airports, bus stations and tourist spots.

Contacting the Military Police

• Emergency phone – 190, which offers service in English all day long;
• BPTur Public Relations Office – +55 21 2332-7928, from 9 a.m. to 5 p.m., working days, with service in English;
• BPTur supervisor official – +55 21 8596-7676, available 24h.
• BPTur operations office – +55 21 2332-7949, available 24h.
• BPTur address: 550, Figueiredo de Magalhães Street. Copacabana, (Rio South Zone)
• E-mail: bptur@policiamilitar.rj.gov.br

Theft or loss of passport or ID documents – Foreign visitors

• In case of passport loss, the foreign visitor should first, file an Incident Report or a Lost Document Report, according to the case, at DEAT.
• After doing it, the foreign visitor should go to his/her country consulate in Brazil. The BPTur officers have a phone list of many consulate representations, which is also available on the internet: click here;
• If visitors need to travel on the same day they lose the passport, they may ask for a Return Authorization at the Consulate of their country;
• In case of losing the passport, the travelers should go back to their country of origin.

Theft or loss of passport or ID documents - Brazilian visitors

• In case of losing the ID, Brazilian visitors from other states should, at first, file an Incident Report at DEAT. The report must be done personally and signed by the police authority. With the report, the Brazilian tourists may return to their state by bus or plane.

Air ticket loss

• Visitors should ask the airline company for a new ticket;
• This new ticket is usually charged by the air company;
• If the travelers do not have the money, the Consulate may help them by getting in touch with their family, friends or the company they work for, in order to ask for the necessary funds;
• If the travelers cannot obtain the necessary funds, the traveler may file a repatriation request at the representation of their country. Thus, they will have their passport collected and cancelled.

Values loss

• It is recommended not to carry a lot of money in the pocket. Whenever it is really necessary, you should separate it in small amounts and keep them in different places;
• In case of losing a credit card, it is important to have the telephone numbers to cancel it;
• In case travelers checks are lost, robbed or stolen, visitors are refunded, as long as they fulfill the Purchase Agreement, which includes: signing for the second time only at the time of exchanging the checks; keeping the checks in a safe place; as well as keeping the receipt far from the checks;
• Before traveling, it is advisable to take notes of all the sheets of your check, marking the one you use. Therefore, visitors will have more control over the checks they have already used;
• One of the most common scams is stealing just one sheet of the checkbook, so that the owner would not notice. Therefore, it is important to check it frequently.

Precaution is better

• Make copies of documents, credit cards, airplane tickets and travelers checks and leave them with someone at the air company or someone else you trust. If you lose them or you are stolen, the “guardian” would be able to send copies by fax, easily and fast;
• Another option is to spend a little more money and make certified copies of all documents, carry them, keeping the originals in a safe place. Hotels allow you to keep documents in their safe. This way, your journey will be more pleasant;
• Avoid carrying a lot of money;
• Use ATM machines located at busy places such as banks and shopping malls;
• Exchange the foreign currency for the national one (REAL) at official places;
• Keep an eye on your luggage and values whenever at public places, such as hotel lobbies, airports, bus stations, etc;
• Use registered or recommended means of transportation;
• Never leave your drink unattended or under the supervision of strangers.